Privacy Policy

Last updated: January 2026

Overview

 

BCG Flooring Installation LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, and the choices you have regarding your information. By using our website or requesting our services, you agree to the practices described in this policy.

 

Information we collect

 

We collect information that you voluntarily provide when you request an estimate, schedule a consultation, call or text us, or contact us through our website. This may include your name, phone number, email address, project address, property details, and a description of the flooring work you need. We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, and referral sources, through standard server logs and analytics tools.

 

How we use your information

 

We use your information to respond to inquiries, prepare accurate estimates, schedule and complete installation work, process payments, provide warranty and follow-up service, and communicate with you about your project. We may also use aggregated, non-identifiable website data to improve our site and understand how visitors find our services. We do not sell, rent, or trade your personal information to marketing companies or unrelated third parties.

 

Legal basis for processing

 

We process your personal information to fulfill our contract with you, to take steps before entering into a contract, to comply with legal obligations such as tax and warranty recordkeeping, and to pursue our legitimate business interests in operating a safe and reliable flooring company. Where required by law, we will obtain your consent before sending marketing communications.

 

When we share information

 

We share personal information only when necessary to complete your project or comply with legal requirements. This includes trusted flooring suppliers and manufacturers who fulfill material orders, specialty subcontractors performing work under our supervision, payment processors handling transactions, our insurance provider in the event of a claim, and our accountant or legal advisors for business compliance. Each party is expected to handle your information confidentially and only for the specific purpose authorized by us.

 

Cookies and analytics

 

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and collect anonymous usage statistics through analytics services. This data helps us understand which pages are most useful and how visitors navigate the site. You can manage or disable cookies through your browser settings. Blocking cookies will not prevent you from accessing the core content of our website.

 

Data retention

 

We retain estimate, contract, and job records for as long as necessary to honor warranties, resolve disputes, and meet legal, tax, and accounting obligations. In most cases, this period is seven years from the completion of a project. If you submitted an inquiry that did not become a project, you may request that we delete your contact information at any time, and we will honor that request unless legal obligations require us to retain certain records.

 

Data security

 

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Customer records are stored in access-restricted systems and physical files, and only authorized personnel who need the information to perform their duties are permitted access. While we strive to use commercially acceptable safeguards, no method of transmission or storage is completely secure.

 

Your privacy rights

 

Depending on your location, you may have the right to access, correct, update, restrict, or delete the personal information we hold about you. You may also request a copy of your information or ask us to stop contacting you for marketing purposes. To exercise any of these rights, please call us at (740) 555-0188 or email info@bcgflooringllc.com. We will respond within a reasonable timeframe and may ask you to verify your identity before fulfilling certain requests.

 

Children's privacy

 

Our services and website are directed to property owners, tenants, and authorized representatives who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

 

Links to third-party sites

 

Our website may contain links to external websites, such as manufacturer warranty pages or supplier directories. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

 

Changes to this policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will revise the effective date below. Continued use of our website or services after a change indicates your acceptance of the updated policy.

 

Contact us

 

If you have questions about this privacy policy, Contact us

 

BCG Flooring Installation LLC

 

39511 Rocksprings Rd

Pomeroy, OH 45769

 

Phone: (740) 555-0188

 

Email: info@bcgflooringinstallation.com